Introduction
Welcome to Bioflex Skincare (bioflexskincare.com). We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it, and the choices you have. If you have any questions, contact us at info@bioflexskincare.com.
Information We Collect
Information you give us
- Contact details: your name, email address, phone number and delivery address.
- Account details: your username and password if you create an account.
- Order details: products purchased, order history and delivery preferences.
- Communications: messages you send us by email, WhatsApp, contact forms or product reviews.
Information collected automatically
- Device and usage data: IP address, browser type, pages visited and time spent on our website.
- Cookies: small files that remember your cart, keep you logged in and help us understand site performance.
Payment information
We do not store your card details. Online payments are handled securely by our payment partners, who process your information under their own security standards.
How We Use Your Information
We use your information to:
- Process, confirm, deliver and track your orders
- Contact you about your order by call, SMS, email or WhatsApp
- Manage your account and provide customer support
- Handle returns, refunds and exchanges
- Send product updates, offers and skincare tips, only if you opt in
- Improve our website, products and shopping experience
- Prevent fraud, fake orders and misuse of our website
- Meet our legal and tax obligations
Sharing Your Information
We never sell your personal information. We share it only when needed to run our business:
- Courier partners: your name, phone number and address, to deliver your order.
- Payment providers: to process online payments securely.
- Service providers: website hosting, email delivery and analytics tools that help us operate the store.
- Legal requirements: when required by law, a court order or a government authority in Pakistan.
- Business transfer: if our business is merged, sold or restructured, your information may transfer to the new owner under this same policy.
Cookies and Analytics
We use cookies and similar tools, such as Google Analytics and Meta Pixel, to understand how visitors use our site and to show relevant ads. You can block or delete cookies in your browser settings. Some features, such as your cart, may not work properly without them.
Marketing Messages
If you subscribe to our emails or WhatsApp updates, we will send you news and offers from Bioflex Skincare. You can unsubscribe at any time using the link in our emails or by replying “STOP” on WhatsApp. Order-related messages will still be sent.
Data Security
We use SSL encryption, secure hosting and restricted staff access to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we work continuously to keep your data safe.
How Long We Keep Your Data
We keep your information only as long as needed to fulfil orders, provide support and meet legal, tax and accounting requirements. After that, it is deleted or anonymised.
Your Rights
You can ask us to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your account and personal information, subject to legal record-keeping needs
- Stop sending you marketing messages
To make a request, email info@bioflexskincare.com. We will respond within a reasonable time.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us and we will delete it.
Third-Party Links
Our website may link to other sites, such as social media pages or courier tracking pages. We are not responsible for their privacy practices, so please review their policies separately.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a new “Last updated” date.
Contact Us
Bioflex Skincar Email: info@bioflexskincare.com