Orders & Delivery
Q1: Which areas of Pakistan do you deliver to?
We deliver to all major cities and towns across Pakistan. Enter your address at checkout, and if we can't reach your area, our team will contact you before dispatch.
Q2: How long does delivery take?
Orders usually arrive within 7 to 14 working days in major cities.
Q3: How much is delivery?
Flat Delivery costs 300Rs.
Q4: Can I pay cash on delivery?
Yes. Cash on delivery is available across Pakistan. You pay the courier when your parcel arrives.
Q5: How do I track my order?
Once your order is dispatched, we'll send you a tracking number by SMS/email. You can also check your order status in My Account.
Q6: Can I cancel my order?
Yes, free of charge, as long as it hasn't been dispatched yet. Message us on WhatsApp with your order number. Once the parcel is with the courier, it can't be cancelled, but you can follow our return process.
Returns & Refunds
Q1: Can I return a product?
Yes, within 7 days of receiving it, if the product arrived damaged, leaking, expired or wrong, or if it's unopened and still sealed in its original box. Read the full Return & Refund Policy.
Q2: Can I return a product I've already opened?
No. Because skincare goes directly on your skin, we can't accept products that have been opened or used, or whose seal or pump is broken. If a product doesn't suit you, contact us anyway and we'll help you find an alternative.
Q3: My order arrived damaged or I got the wrong product. What should I do?
Contact us within 7 days on WhatsApp or at info@bioflexskincare.com. Send your order number and clear photos of the product, plus the outer box if the parcel was damaged. We'll cover the return cost and send a replacement or a refund.
Q4: How long do refunds take?
We inspect returns within 3 business days of receiving them. Approved refunds are processed within 7–10 business days. Cash on delivery orders are refunded by bank transfer, JazzCash or Easypaisa.
Products & Ingredients
Q1: Are Bioflex Skincare products suitable for all skin types?
Most of them are. Puréva Acne Face Wash is made specifically for oily and acne-prone skin. If you're unsure which products suit you, our team can help on WhatsApp.
Q2: Do Bioflex products whiten skin?
No, and no product can safely change your natural skin colour. Our brightening products, Luméa, Glowmée and Radianté, work on dullness, uneven tone and dark spots, so your skin looks brighter and more even. Using sunblock every day helps protect those results. Browse all brightening products.
Q3: Are Bioflex Skincare products cruelty free and dermatologist tested?
Yes. Every Bioflex Skincare product is cruelty free and dermatologist tested.
Q4: Can I use Bioflex Skincare products during pregnancy or breastfeeding?
Check with your doctor first. Claréa and Puréva contain salicylic acid, and Radianté contains retinol, and their labels advise consulting a physician during pregnancy. Radianté's label also says to consult a physician while breastfeeding.
Q5: How long do the products last once opened?
Use our skincare products within 12 months of opening. Trévoa shampoo should be used within 24 months of its manufacture date.
Q6: How should I store my products in hot weather?
Keep them in a cool, dry place below 25°C (below 30°C for Solvéra), away from direct sunlight. Don't leave them in a hot car. Close the cap tightly after each use, especially for vitamin C and retinol products, which are sensitive to light and air.
Building Your Routine
Q1: In what order should I apply Bioflex products?
Cleanse, then apply your serum and let it absorb, then moisturize with Hydrélle. In the morning, finish with Solvéra SPF 60+ as your last step.
Q3: Can I use more than one serum at the same time?
We recommend not layering several active serums at once, as it can irritate your skin. If you want to use two serums, message us and we'll suggest how to fit them into your routine.
Q4: How do I patch test a new product?
Apply a small amount to your inner arm or behind your ear and wait 24 hours. If there's no redness or irritation, you can use it on your face. We especially recommend this before using Claréa and Radianté.
Q5: How much sunblock should I use, and how often should I reapply?
Apply a generous amount to your face, neck and any exposed skin 15 minutes before going out. Reapply every 2 hours outdoors, and right after swimming or heavy sweating.
Q6: How often should I use Trévoa shampoo?
At least 3 times a week. Massage it into your scalp rather than the hair lengths, since the scalp is where it works, and rinse thoroughly.
Still have questions?
Can’t find your answer? Message us on WhatsApp, email info@bioflexskincare.com or visit our Contact page