At Bioflex Skincare, your satisfaction matters to us. Because skincare is applied directly to your skin, we follow strict hygiene standards for returns. This policy explains what can be returned, how to request it, and how refunds are paid.

Return Window

You can request a return within 7 days of receiving your order. Requests made after 7 days cannot be accepted.

Items Eligible for Return

We accept returns in the following cases:

  • Damaged or leaking product: the item arrived broken, leaking or with a damaged seal.
  • Wrong product: you received a different product, size or quantity from what you ordered.
  • Expired product: the item is past its expiry date on arrival.
  • Unopened change of mind: the product is unused, sealed and in its original box with all packaging intact.

Items Not Eligible for Return

For hygiene and safety reasons, we cannot accept returns of:

  • Products that have been opened, used, or had their seal or pump broken
  • Products returned without original packaging
  • Items bought on clearance or as free gifts
  • Damage caused by misuse, heat exposure or incorrect storage after delivery

Skin Reactions

Every skin is different. We strongly recommend a patch test before first use, especially with active products such as Claréa Anti-Acne Serum and Radianté Vitamin C Serum. If irritation occurs, stop use and consult a dermatologist. Opened products cannot be refunded for reactions, but please contact us so our team can guide you.

How to Request a Return

  1. Contact us at info@bioflexskincare.com or WhatsApp 03259852144 within 7 days of delivery.
  2. Share your order number, the reason for return, and clear photos of the product and packaging. For damaged parcels, include a photo of the outer box.
  3. Our team will review your request within 2 business days and share the return address and instructions.
  4. Pack the product securely in its original packaging and send it to the address provided.

Please do not send items back without approval. Unapproved returns may not be processed.

Return Shipping Costs

  • If the item was damaged, wrong or expired, Bioflex Skincare covers the return delivery cost or arranges a pickup.
  • For unopened change-of-mind returns, the customer pays return delivery charges.

Inspection and Refunds

Once your return reaches us, we inspect it within 3 business days and notify you of the result. Approved refunds are processed within 7–10 business days:

  • Online payments: refunded to the original payment method.
  • Cash on Delivery orders: refunded by bank transfer, JazzCash or Easypaisa to the account you provide.

Original delivery charges are non-refundable, unless the return is due to our error.

Exchanges

If you received a damaged, wrong or expired product, we will gladly send a replacement of the same item at no extra cost, subject to stock. For any other exchange, please return the unopened item for a refund and place a new order.

Order Cancellation

You can cancel your order free of charge before it is dispatched. Once the parcel has been handed to the courier, it cannot be cancelled. Please follow the return process instead.

Questions?

We’re here to help. Email info@bioflexskincare.com or WhatsApp us at 03259852144.

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